Spirit of Freedom:
An AUD$100 cancellation fee applies from time of booking to 61 days prior to departure.
20% cancellation fee applies with less than 60 Days Notice
100% cancellation fee applies with 21 days or Less Notice
All passengers are strongly advised to travel with Travel Insurance that covers for Trip Cancellation and Scuba Diving Evacuation & Medical cover.
AAT Kings:
Due to the Extensive organistion involved with touring, cancellation fees are applicable to compensate for costs and lost revenue. AAT Kings strongly recommend travel insurance to cover against such charges.
Cancellation fees will be levied relative to the amount of notice given.
Cancellations received within 1-6 days prior to travel will incur a 50% cancellation fee. Cancellations within 24hrs of departure time will incur a 100% cancellation fee (no refund).
The operator reserves the right to cancel tours and amend prices, itineraries and days of operation as required. Clients are strongly advised to take out travel insurance. At times it may be necessary to provide alternative transport. Refunds are not available for wet weather or for changing weather conditions.
for Wine or Reason:
If a cancellation of a Wine Tour occurs outside of 30 days form the Tour departure date a full refund will be given,
Cancellation inside of 15-30 days will incur a 50% cancellation fee,
Within 14 days of departure 100% cancellation fees will apply.
Exemplar Coaches & Limousines:
No penalty outside 24 hours. 100% within 24 hours.
Rottnest Express:
Zero to 24 hours (including no shows) before travel = 100% cancellation fee
24 hours to 1 week before travel = 25% cancellation fee
More than 1 week before travel = 0% cancellation fee applied by the tour operator.
Bruny Island Cruises:
Bookings dates are fully flexible, customers are welcome to contact us directly to change their tour date at any time, subject to availability.
IF you wish to cancel your booking, the following cancellation fees may apply. For cancellations within 48hrs of departure, a 50% cancellation fee applies. For Cancellations within 24hrs of Departure, no refund is available.
Kotahi Tourism:
KOTAHI TOURISM TERMS & CONDITIONS
Kotahi Tourism accepts your booking subject to the following terms and conditions.
Please ensure you read carefully and understand these terms prior to confirming your booking.
1. Booking
Your booking is confirmed on receipt of payment. All participants must confirm bookings in advance. Kotahi Tourism recommends booking early to avoid disappointment.
Prices are per person in Australian dollars. GST is not applicable.
Tickets are transferable. Please notify Kotahi Tourism of the new participant.
Once the tour has departed no portion of the payment is refundable, no exceptions.
Third Party Bookings
Booking vouchers must be shown when booking is made through a third party booking agent (“Reseller”).
Participants who purchased the tour through a Reseller are subject to the conditions of the booking agent.
2. Cancellation Policy
Cancellations will result in the following:
More than 30 days notice: Full refund of the Tour Fee
Less than 30 days notice and more than 24 hours notice: 50% refund of the Tour Fee
Less than 24 hours notice: No refund
No refunds are payable to persons booking with a gift voucher.
Kotahi Tourism reserves the right to cancel or reschedule the tour in cases of extreme weather or dangerous conditions that are not within the control of the guide or Kotahi Tourism. Tours will still proceed if it is raining.
3. Gift vouchers
Gift vouchers are not redeemable for cash and must be used prior to the expiry date. Participants using a gift voucher must ensure they are booked on a tour in order for gift vouchers to be redeemed.
4. Conduct
Kotahi Tourism reserve the right to stop any Participants from continuing the tour if they breach our safety standards, or if the participant is behaving in an unacceptable manner or affected by any substance.
Any person who is expelled from the Tour on this basis will forfeit the Tour Fee.
5. Safety
The tour route includes walking up and down stairs, over uneven ground and crossing busy intersections - "the activities'
Due to the nature and extent of the activities, you warrant that:
a. You are physically and mentally able to undertake the activities;
b. You have no pre-existing condition that may be affected by the activities; and
c. You have adequate and appropriate footwear and clothing for the activities.
You understand and agree to accept full responsibility for your own safety and wellbeing during the tour. This includes paying due care and attention to traffic, pedestrians and other potential obstacles and dangers.
Kotahi Tourism accepts no liability whatsoever for any loss or injury incurred as a result of participation in the tour to the extent permitted by law. In the event that any statute prevents liability being excluded or modified then this clause shall be interpreted as applying only to such liability that can be excluded or modified by agreement between the parties.
Kotahi Tourism accepts no liability for any loss or damage to your personal property while on the tour, including but not limited to personal belongings, valuables, photographic equipment or clothing.
6. Indemnity
You agree to indemnify Kotahi Tourism from and against any claim by a third party for loss or damage (and the legal costs incurred in defending the same) arising out of your conduct while participating in the Tour, or due to any breach of these Terms and Conditions.
Kotahi Tourism is not liable for any loss, damage or inconvenience arising from or incidental to any delay in the scheduled tour taking place.
Any loss or damage to third party property is solely your responsibility.
7. Miscellaneous Terms
(a) All Participants acknowledge and agree that that Kotahi Tourism is expressly authorised to take photographs of Participants during the tour and utilise such photographs for the purpose of promoting Poihakena Tours including but not limited to being displayed on the Kotahi Tourism website.
(b) Photographs remain copyright to the Company and may only be used or reproduced by Participants for private or domestic purposes and must not be used for any commercial purpose, including promotion of any supplier or any supplier's products or services, without the Company’s prior written permission.
8. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Kotahi Tourism and each Participant submit to the non-exclusive jurisdiction of the Courts of New South Wales in respect of these Terms and any dispute between them.
Kuranda Koala Gardens:
Cancellation Policy
Admission only:
No charge - however advice given prior to or on the day of travel is required for cancellations.
Package/Combination products:
Outside of 24 hours - no charge.
12 - 24 hours before arrival - 50% charge.
Less than 12 hours before arrival - 100% cancellation fee applies.
Port Douglas Transfers:
Cancellations only will be accepted up to 24 hours prior to scheduled pick-up time. Bookings cancelled within 24 hours prior to scheduled pick-up time or a no show will incur full charges.
Tours To Go:
Please read Tours To Go's conditions of booking and refund policy and privacy policy before proceeding with your payment.
I have read and agree to the terms and conditions put forth by each tour operator and by Tours To Go.
